Privacy Policy

Data We Collect
When you engage with Pillings & Co Ltd for our plumbing, heating, insulation, and energy grant services, we may collect the following personal information:
 

• Name

• Email address

• Phone number

• Physical address

• Details related to your requested service (e.g., property details, installation preferences, or grant eligibility information)
   

If you make an inquiry through our website, we collect your name, email address, and any additional information you provide in your message.
 

How We Use the Information We Collect
We use your personal information to provide our services, including:
 

• Communicating with you regarding service requests, appointments, and project updates.

• Processing payments and issuing invoices for services rendered.

• Assessing eligibility for government energy grants, such as the ECO4 scheme.

• Scheduling and carrying out plumbing, heating, and insulation installations.

• Notifying you of any changes, updates, or additional services that may be of interest.
   

Third-Party Disclosure and Security
We do not sell, rent, or trade your personal information with third parties. However, we may share your details with trusted partners when necessary to:
 

• Process payments through secure payment providers.

• Comply with legal obligations or government grant requirements.

• Work with subcontractors or suppliers to fulfill service requests.
   

All data is securely stored, and we take appropriate measures to protect it from unauthorized access, disclosure, or misuse.
 

User Rights
You have the right to:
 

• Access and review the personal data we have stored.

• Amend or update your information if it is inaccurate or incomplete.

• Request the deletion of your data, where legally permissible.

• Withdraw consent for marketing communications at any time.
   

To exercise these rights, please contact us at info@pillingsandco.com.
 

Cookies
Our website uses cookies to enhance your browsing experience. These include:
 

• Functional cookies that remember your preferences.

• Performance cookies that help us analyze website traffic.

• Analytics cookies that provide insights into how visitors use our site.
   

You can manage or disable cookies through your browser settings.
 

Changes to Our Privacy Policy
We regularly review and update our privacy policy to ensure compliance with relevant laws and best practices. Any changes will be posted on this page.
 

This privacy policy was last updated in March 2025.
 

For any questions or concerns regarding this policy, please contact us at info@pillingsandco.com.